Exchanges

PPOnline offers free exchanges on all items within sixty (60) days of purchase.

There are no exchange fees or restocking fees.

The customer is responsible for costs associated with mailing their order back to us at the address listed below for their exchange.

Exchange Process

Please email us at hello@penispumpsonline.com within sixty (60) days of receipt of order for exchanges. Please include your name, order number, and requested exchange.

Exchange Condition

Due to hygiene and cleanliness reasons, we can only except exchanges that are unused and in the same condition they were received. Exchanges for different colors, sizes, or shapes are acceptable.

Please return your full order including all products, materials and packaging for an exchange. It must also be in the original packaging.

Please mail your entire order including packaging and materials to our shipping address:

PPOnline
350 Canal Street #1378
New York, New York 10013